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: : : MY NAME IS LYDIA RAMIREZ, , and I work as an administrative assistant at Delphi Management Resources.
002: We sort of—oh, how can I explain it? It's like, I know what the company does, but I don't really know how to explain what the company does?
003: It's like, other companies outsource some of their work to us? Like if you run a company and you don't have the resources—the personnel, really—to complete some sort of task that you need done—
004: Ah, it could be anything. Inventory, data entry, what have you.
005: Yeah, we can supply the personnel, send them over to the, what do you call it, the client site, or if it doesn't need to be done on site we'll do it here, or whatever.
006: No, we're not like a temp agency, although we do use the temp agencies sometimes—we can work as like a middleman between the client and the temp agencies?
007: Yeah, we do it that way sometimes. That's not the only way we do it. It's complicated.
008: Basically—think about it this way—people contact us with work they want to make disappear, and we find a way to make it disappear.
009: They don't want to have to think about it.
010: I don't even really understand it. I don't have to. I'm just an administrative assistant.
011: You know. Directing the mail, putting calls through to people. Real exciting stuff like that.
012: Uh, I don't know. Someone calls in for, I don't know, George and I put them through to George. Unless he's busy. Then they go into voicemail hell.
013: Yeah. Basically it's my job to know whether the people in my department are busy or not.
014: Oh, yeah, there's a lot of downtime.
015: I don't know. I'm getting pretty good at Minesweeper [laughs]
016: It's OK. With the economy the way it is, it's getting to the point where I'm glad to have a job at all.
017: It's OK. It's a job. You basically know it's going to suck. The important thing is making sure it doesn't suck too hard.
018: Yeah, you don't want the suckage to go into the red.
019: In that regard, yeah, I'd have to say that the job passes. I've got DSL; I can read the news or whatever. I downloaded like 10 gigs worth of MP3s back in the day before they began to crack down on that.
020: What else. The other people here are fun—sometimes if it gets really slow I'll put on the voicemail and go talk to them.
021: So yeah, I don't really mind being here. It beats being at home in my empty apartment.
022: Do I feel valuable? [pause] I don't know that I ever really thought about it in those terms.
023: Valuable. Yeah, I guess so. I mean, they pay me to be here. They need someone to make the coffee.
: : :
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[fresh as of 5/22/03]
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